In addition to space planning, we also offer service design, conceptualization, and change coaching. All our services are based on our customers and the employees working in the space; or the end customers for whom space is created. The facilities must be attractive, strengthen the customer experience and, above all, be functional.
Based on the customer’s vision, we create a space and service concept as well as operating models that support the customer’s way of working and providing services. We also provide help with implementing the concept, communicating the change plan, and handling and mitigating possible resistance to change.
Work environment development and change coaching
In addition to spatial planning, any change in the work environment also requires a holistic change in the work culture and the ways of working. Work environment development helps us identify the needs, challenges, and goals of the work community, and help those responsible for the work environment change process to reach their goals. The scope of change coaching can range from arranging an individual idea workshop for management level to instructing the entire staff on how to use the new facilities.
Examples of our services:
- Carry out monitoring of the use of the client’s existing premises, so that the results can be utilized in the design of new premises
- Organize an online work environment survey to identify the methods of work within the workplace, which can be utilized as a starting point for the design process
- Use participatory workshops to explore how the client’s existing office space can better serve the community
- Prepare the staff to face the impact of space change on how they work
- Support client managers and internal communications in business change and communications scheduling
- Involve staff in designing and exploring new working models while reducing potential resistance to change by building a pilot office on the customer premises
Conceptualization is a tool that can be utilized to communicate the desired core message clearly and manage various space solutions so that they are added, modified, and maintained systematically.
Conceptualization can be utilized, for example, when;
- implementing the client’s visual identity on the premises
- implementing a consistent customer experience across the client’s various restaurant spaces
- updating a client’s existing office concept to better support their desired new ways of working
- developing and deploying a comprehensive facility change to different locations